Legal
Privacy Policy
This Privacy Policy explains how PGM Woods collects, uses, and protects information obtained through our website and business interactions. We are committed to safeguarding your privacy and handling your data responsibly.
Last updated:
Who We Are
PGM Woods is a melamine board manufacturer established in 1986, headquartered in Bazhou, Hebei Province, China. We operate a 100,000 m² manufacturing facility and supply premium melamine faced chipboard, MDF, edge banding, and related products to B2B customers worldwide, including clients in the Middle East, Mongolia, and Africa.
Our website is located at pgmwoods.com. For the purposes of this Privacy Policy, PGM Woods acts as the data controller for personal information collected through our website and business communications.
Data Controller Contact
- Company: PGM Woods
- Contact Person: Elijah Qi
- Email: elijah@pgmwood.co
- Phone: +86 136 2316 8107
- Website: pgmwoods.com
Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you contact us, request a quote, or engage in business correspondence, you may provide:
- Business contact details: full name, job title, company name, business email address, and phone number
- Company information: business address, country, company size, and industry type
- Procurement requirements: product specifications, quantities, customization needs, and delivery preferences
- Communication content: messages, inquiries, and attachments sent via our contact forms or email
- Transaction data: purchase orders, invoices, shipping addresses, and payment records necessary to fulfill B2B contracts
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on each page, and referral source
- Device identifiers and session data collected via cookies and similar technologies
2.3 Information from Third Parties
We may receive business contact information through professional networking platforms such as LinkedIn, trade exhibitions, or referrals from existing business partners. We only use such information in the context of legitimate B2B outreach.
How We Use Your Information
We use the information we collect for the following purposes:
Business Operations
Processing inquiries, preparing quotations, fulfilling purchase orders, arranging shipments, and managing ongoing supplier-client relationships.
Customer Communication
Responding to your requests, providing product samples, sharing production updates, quality inspection reports, and delivery tracking information.
Product Development
Understanding market demands to develop new color palettes, textures, and product specifications that align with buyer preferences in target regions.
Marketing & Outreach
Sending product catalogs, new collection announcements, and relevant industry updates to business contacts who have expressed interest or consented to receive communications.
Legal & Compliance
Meeting obligations under Chinese law, international trade regulations, export documentation requirements, and applicable data protection legislation.
Website Improvement
Analyzing website traffic and user behavior to optimize our online presence, improve content relevance, and enhance the user experience for prospective buyers.
We do not sell your personal information. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
Legal Basis for Processing
Where applicable data protection laws require us to identify a legal basis for processing personal data, we rely on the following:
Contractual Necessity
Processing required to enter into or perform a B2B supply contract, including order processing, production scheduling, quality inspection, and logistics coordination.
Legitimate Interests
Business development activities such as responding to trade inquiries, following up on exhibition leads, and sending product information to prospective B2B buyers -- where our legitimate commercial interests are not overridden by your rights.
Legal Obligation
Retaining transaction records, export documentation, and invoices as required under Chinese commercial law and applicable international trade regulations.
Consent
Where you have explicitly opted in to receive marketing communications or agreed to the use of non-essential cookies. You may withdraw consent at any time.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to operate effectively and understand how visitors interact with our content.
| Cookie Type | Purpose | Required |
|---|---|---|
| Essential | Enable core website functionality, form submissions, and session management. | Always On |
| Analytics | Measure website traffic and user behavior via tools such as Google Analytics to improve our website and content. | Optional |
| Marketing | Support advertising campaigns (e.g., Google Ads) and track conversions from paid traffic sources. | Optional |
| Preferences | Remember your language, region, or display preferences across visits. | Optional |
You can manage cookie preferences through your browser settings or via our cookie consent banner. Disabling certain cookies may affect website functionality. For more information on managing cookies, visit allaboutcookies.org.
Third-Party Sharing
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of parties only to the extent necessary:
Logistics & Freight Partners
Shipping companies, freight forwarders, and customs brokers require consignee details (name, address, contact) to arrange export shipments and complete customs documentation.
Payment & Banking Services
Financial institutions and payment processors may receive transaction data as required to process wire transfers and international B2B payments.
Technology Service Providers
Website hosting providers, CRM platforms, and email service providers that support our business operations under strict data processing agreements.
Analytics & Advertising Platforms
Services such as Google Analytics and Google Ads may receive anonymized or pseudonymized data to measure website performance and advertising effectiveness.
Legal & Regulatory Authorities
We may disclose information where required by law, court order, or government authority, including Chinese customs and export control agencies.
All third-party service providers are required to handle your data securely and only for the specified purpose.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
| Data Category | Retention Period |
|---|---|
| Business inquiry & contact records | 3 years from last interaction |
| Purchase orders & transaction records | 7 years (Chinese accounting and commercial law requirements) |
| Export & customs documentation | 5 years from shipment date |
| Website analytics data | 26 months (anonymized after 14 months) |
| Marketing communication records | Until consent is withdrawn or opt-out is requested |
After the applicable retention period, data is securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:
- HTTPS encryption for all data transmitted via our website
- Access controls limiting data access to authorized personnel on a need-to-know basis
- Secure email and file transfer practices for sharing business documentation
- Regular review of third-party service providers' security practices
Please Note: No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at elijah@pgmwood.co.
Your Rights
Depending on your country of residence and applicable data protection laws, you may have the following rights regarding your personal information:
Right of Access
Request a copy of the personal data we hold about you and how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal data where there is no legitimate reason for us to continue processing it.
Right to Restrict Processing
Request that we limit how we use your data while a dispute or review is pending.
Right to Data Portability
Receive your data in a structured, machine-readable format where processing is based on consent or contract.
Right to Object
Object to processing based on legitimate interests, including direct marketing communications.
To exercise any of these rights, please contact us at elijah@pgmwood.co. We will respond within 30 days. We may need to verify your identity before processing your request. Please note that certain rights may be limited where we have legal obligations to retain data.
International Data Transfers
PGM Woods is based in China and serves B2B customers globally, including in the Middle East, Africa, and other regions. As part of our business operations, personal data may be transferred to and processed in countries outside your country of residence.
When we transfer data internationally -- for example, sharing shipping documentation with logistics partners in Saudi Arabia or using cloud-based software services -- we take steps to ensure that appropriate safeguards are in place, including:
- Sharing only the minimum necessary data required for the specific business transaction
- Engaging third parties that maintain adequate data protection standards
- Complying with applicable Chinese data export regulations under the Personal Information Protection Law (PIPL)
If you have questions about how your data is handled in cross-border transfers, please contact us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or applicable regulations. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Post a notice on our website or notify active business contacts by email where appropriate
We encourage you to review this policy periodically. Your continued use of our website or engagement with our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to us:
PGM Woods
- Contact: Elijah Qi
- Email: elijah@pgmwood.co
- Phone: +86 136 2316 8107
- Website: pgmwoods.com
Factory Address
Tangerli Town, SishengBazhou City, Langfang
Hebei Province, China
We aim to respond to all privacy-related enquiries within 5 business days.
Have Questions About Your Data?
Our team is happy to clarify how we handle your information. Reach out directly and we'll respond promptly.
Contact Us